Terms of Service

1.1 About Campus Market

Campus Market ("we," "us," or "our") operates an online marketplace platform connecting students and sellers across Zimbabwe, including university and campus communities. Our platform is registered and operates in accordance with Zimbabwean law.

1.2 Acceptance of Terms

By accessing or using Campus Market, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you must not use our services.

1.3 Governing Law

These Terms are governed by the laws of Zimbabwe, including but not limited to:

• Cyber and Data Protection Act [Chapter 12:07]
• Consumer Protection Act [Chapter 14:44]
• Electronic Transactions Act
• Competition Act [Chapter 14:28]

2.1 Eligibility

To use Campus Market, you must:

• Be at least 18 years old or have parental/guardian consent
• Be a current student, staff member, or authorized seller at a participating university
• Provide accurate and truthful information
• Have a valid university email address for verification
• Be a resident of Zimbabwe or authorized to conduct business in Zimbabwe

2.2 Account Registration

When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

2.3 Account Types

Student Accounts: For buying products and services on campus

Seller Accounts: For selling products and services (subject to verification and approval)

2.4 Seller Verification

Seller accounts require verification and approval by Campus Market. We reserve the right to request additional documentation, conduct background checks, and reject applications that do not meet our standards.

3.1 Product Listings

Sellers must ensure that:

• All product descriptions are accurate and truthful
• Images accurately represent the product
• Prices are clearly stated in USD or ZiG
• Products comply with Zimbabwean law and university policies
• Listings do not contain prohibited items (see Section 5)

3.2 Buyer Responsibilities

Buyers agree to:

• Review product descriptions carefully before purchasing
• Contact sellers with questions before ordering
• Complete payment promptly after placing an order
• Provide accurate delivery information
• Inspect products upon receipt

3.3 Order Process

1. Browse & Select: Buyers browse products and add items to cart
2. Place Order: Buyer confirms order and selects delivery method
3. Payment: Buyer completes payment via approved methods
4. Confirmation: Seller confirms order and prepares item
5. Delivery: Item delivered via chosen method (pickup or delivery)
6. Completion: Buyer confirms receipt and can leave review

3.4 Seller Obligations

Sellers must:

• Fulfill orders within the stated timeframe
• Provide products as described
• Respond to buyer inquiries promptly (within 24 hours)
• Handle returns and refunds according to stated policies
• Maintain accurate inventory levels

4.1 Payments Between Buyers and Sellers

Campus Market does not collect, process, hold, or verify payments between buyers and sellers. Buyers and sellers must agree on the payment method and settle directly with each other. Do not share PINs, passwords, or one-time verification codes.

4.2 Platform Fees

4.3 Currency

Sellers set and display their prices. Currency conversion is provided for convenience; buyers and sellers should confirm the agreed amount and currency directly before completing a transaction.

4.4 Refunds & Returns

Refunds are subject to seller policies, but Campus Market enforces minimum standards:

• Items not as described: Full refund within 7 days
• Defective items: Refund or replacement within 14 days
• Non-delivery: Full refund within 48 hours of report
• Change of mind: Subject to seller's return policy

4.5 Taxation

Sellers are responsible for complying with Zimbabwean tax laws, including VAT registration if turnover exceeds statutory thresholds. Campus Market provides transaction records to assist with tax compliance.

5.1 Prohibited Items

The following items are STRICTLY PROHIBITED on Campus Market:

5.2 Safety Guidelines

For safe transactions:

• Meet in public, well-lit areas on campus for pickups
• Use Campus Market's messaging system (recorded for safety)
• Never share personal banking details outside the platform
• Report suspicious activity immediately
• Verify seller identity and ratings before purchasing

5.3 University Policy Compliance

All transactions must comply with university policies and regulations. Items that violate university codes of conduct are prohibited, even if legal under Zimbabwean law.

6.1 Platform Role

Campus Market is a marketplace platform connecting buyers and sellers. We are NOT a party to transactions between users. Sellers are independent contractors responsible for their products and services.

6.2 Limitation of Liability

Campus Market is NOT liable for:

• Quality, safety, or legality of products listed
• Accuracy of seller listings or descriptions
• Seller's ability to complete transactions
• Disputes between buyers and sellers
• Losses resulting from user negligence or misconduct

Maximum liability is limited to the platform commission (5%) of the affected transaction.

6.3 Data Protection Compliance

We comply with Zimbabwe's Cyber and Data Protection Act [Chapter 12:07]. Your personal data is processed according to our Privacy Policy. You have rights to access, correct, and delete your data.

6.4 Consumer Rights

Under the Consumer Protection Act [Chapter 14:44], you have rights to:

• Fair and honest dealing
• Accurate product information
• Protection from hazardous products
• Remedies for defective goods

7.1 Resolution Process

1. Direct Communication: Attempt to resolve with the other party first
2. Platform Mediation: Contact Campus Market support for assistance
3. Evidence Submission: Provide order details, photos, and communication records
4. Investigation: We review all evidence within 2 weeks
5. Resolution: We issue a binding decision based on our policies

7.2 Arbitration

Unresolved disputes may be referred to arbitration under Zimbabwean law. Both parties agree to binding arbitration before legal proceedings.

7.3 Jurisdiction

These Terms are governed by and construed in accordance with the laws of Zimbabwe. Any legal action must be filed in Zimbabwean courts with jurisdiction over Chinhoyi, Mashonaland West Province.